Milow Advanced Media LLC ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Submit a contact or consultation request form
- Email or call us directly
- Request a quote or project estimate
- Sign a service agreement or contract
- Communicate with us regarding an ongoing project
This information may include your full name, email address, phone number, mailing address, property address, project details, and any other information you choose to provide.
1.2 Automatically Collected Information
When you visit our website, certain information is collected automatically, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Referring URLs and pages viewed
- Time and date of visit
- Clickstream data and session duration
2. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device. We use:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
- Preference Cookies: Remember your settings and preferences
You may disable cookies through your browser settings; however, some features of our site may not function properly as a result.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and consultation requests
- Prepare and deliver project proposals and estimates
- Fulfill and manage service agreements
- Schedule and coordinate installations
- Provide ongoing technical support and maintenance
- Send project updates and relevant communications
- Improve our website and service offerings
- Comply with legal obligations
- Protect against fraudulent or illegal activity
4. Marketing Communications
We may send you information about our services, promotions, and industry news if you have opted in or if we have a legitimate interest in doing so. You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us directly at info@milowadvancedmediallc.com
Opting out of marketing communications will not affect transactional or service-related communications.
5. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., email platforms, scheduling software, accounting software), bound by confidentiality agreements
- Technology Partners: Manufacturers such as Crestron, Lutron, Sony, or Control4 when necessary for product registration, warranty, or technical support
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate notice to you
- Protection of Rights: To protect the rights, property, or safety of Milow Advanced Media LLC, our clients, or others
6. Third-Party Services
Our website may contain links to third-party websites and may use third-party services including Google Analytics, Google Maps, and social media platforms. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing any personal information.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:
- Active client records: Duration of the business relationship plus 7 years
- Inquiry records (no project initiated): 2 years
- Website analytics data: Up to 26 months
- Legal and compliance records: As required by applicable law
8. Security of Your Information
We implement administrative, technical, and physical security measures to protect your personal information. These include encrypted communications (SSL/TLS), access controls, and secure data storage practices. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. Your Privacy Rights
9.1 Minnesota Residents
As a Minnesota resident, you have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, contact us at info@milowadvancedmediallc.com.
9.2 California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, disclose, and sell
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
9.3 GDPR Rights (EU/EEA Residents)
If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and to object to processing. To exercise any of these rights, contact us at info@milowadvancedmediallc.com.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Milow Advanced Media LLC
- 2065 Wayzata Blvd, Long Lake, MN 55356
- Phone: (651) 551-1763
- Email: info@milowadvancedmediallc.com